From this year onwards, Air Festival will operate in a cashless, therefore it is vital that you pay close attention to the following information:

As usual your ticket will be exchanged for a wristband upon entry, in addition, the wristband will be equipped with a plastic tag, which will serve as your wallet for the entire duration of the festival. The tag will also enable you to enter the festival and the festival campsite.

A festival with a cashless system brings you greater comfort, saves you time, increases your safety and ensures you receive all electronic receipts into your account. Simply put, less hassle and more time for fun.

What’s next?

Before the festival:

  1. Register and establish your virtual account. It’s very straightforward, all you need is to enter your ticket number and other required information before you can top up your account for the first time.
  2. The minimum top up amount is 200CZK. Topping up is possible via credit and debit cards only. A 50CZK fee will be charged with your first payment.
  3. Upon entry to the festival site, you will exchange your ticket for a wristband with a tag, your credit will be automatically transferred to your tag and your account will be linked to it.
  4. You will be able to see your account balance after each payment on a display at the vendor’s stall.
  5. During the course of the festival, you can top up your account either via the website and your online account, using your debit or credit card or you can use one of the TOP UP stations at the festival. The TOP UP stations will accept both cards and cash.
  6. After the festival, the remaining credit on your account will be automatically transferred back to your bank account.

Warning: If you’ve topped up your account via one of the TOP UP stations at the festival, you will have to request a refund via your online account within 7 days after the festival.

At the festival:

  1. Upon entry to the festival site, you will exchange your ticket for a wristband with a tag.
  2. Head over to one of the TOP UP stations, where you can top up your credit. You can pay both by card or cash and a 50CZK fee will be charged along with your first payment.
  3. The minimum top up amount is 200CZK.
  4. You will be able to see your account balance after each payment on a display at the vendor’s stall.
  5. If you’d like to receive your remaining funds back after the festival is over, you must fill THIS form.

Should you have any questions or issues with your tag at the festival, the CUSTOMER SERVICE desk will be of assistance, these stations will be located near the TOP UP stations.

FAQ

Everything you need to know about the cashless system can be found HERE.

Make sure you read the Terms and Conditions related to the cashless system as well as the information on Customer Data Protection.

Should you have any further questions, do not hesitate to contact us via e-mail on: air@festivalpark.cz